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Customer Service Management - Certificate
Graduation Checksheet (MS Word) Gain the knowledge and skills to excel as a customer service representative or manager. Complete this program by taking classes exclusively on weekdays, exclusively on evenings, or in a combination of day and evening classes. What can I do with this degree?
Career Options: Advance in your career as a customer service representative Academic Options: Continue your studies by working toward additional degrees and certificates in business Locations: Downtown Campus Department/Contact Information: Division Dean: 206-7046; Lead Faculty: 206-7046 PROGRAM REQUIREMENTS | Course # | Course Title | Credits | | Required Core Courses | | BUS 100 | Introduction to Business | 3 | | or MGT 122 | Supervision | | | CSA 100 | Computer Literacy | 1 | | MGT 110 | Human Relations in Business and Industry | 3 | | MGT 130 | Improving Customer Service Quality | 3 | | MKT 100 | Customer Service Skills | 3 | | SPE 120 | Business and Professional Communication | 3 | | or WRT 154 | Career Communications | | | Subtotal | 16 |
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