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Customer Service Management

Certificate

Gain the knowledge and skills to excel as a customer service representative or manager. 

Program/Major Code: CRTCSV/CSV

What can I do with this degree?

Career Options:  Advance in your career as a customer service representative

Academic Options: Continue your studies by working toward additional degrees and certificates in business

More Information:  Review program costs, student debt, on-time graduation and more [view PDF]

Program Requirements
  

Required Core Courses

Course # Course Title Credits
BUS 100 Introduction to Business 3
 or MGT 122   Supervision   
CSA 100 Computer Literacy 1
MGT 110 Human Relations in Business and Industry 3
MGT 130 Improving Customer Service Quality 3
MKT 100 Customer Service Skills 3
SPE 120 Business and Professional Communication 3
 or WRT 154   Career Communications   
Subtotal 16