|
Student Complaint Process
Pima Community College welcomes your opinions and feedback about our policies, programs, and services in order to make changes that contribute to your success, development, and goal attainment.
Overview
The Informal Complaint Process
A student with a complaint -- a concern that a policy or procedure of the College has been incorrectly or unfairly applied in his/her particular case, or a formal charge against a person’s behavior -- has recourse through complaint procedures. In most instances, complaints can be resolved through an informal process beginning with talking to the individual and his/her supervisor if necessary.
The Informal Complaint Process is outlined below:
|
Complaint Against or About:
|
Contact:
|
|
Staff
|
Staff Person or the Area Supervisor
|
|
Regular Faculty
|
Faculty member, then the Division Dean
|
|
Adjunct Faculty (part-time)
|
Faculty member, then the Department Chair, then the Division Dean
|
|
Administrator
|
Administrator or next level Administrator
|
|
Grade
|
Instructor, then the Division Dean
|
|
Customer Service
|
Area Supervisor
|
|
Security/Safety
|
Campus Police/Department of Public Safety
|
The Formal Complaint Process
If you have followed the Informal Complaint Process but the issue has not been resolved, you may file a formal complaint in writing with the appropriate campus administrator.
Additional information about the Informal and Formal Complaint Processes and deadlines is available.
Americans for Disabilities Act/Equal Employment Opportunities
Pima Community College has a policy that prohibits discrimination on the basis of race, ethnicity, national origin, religion, sex, sexual preference, age, disability, or on the basis of membership as set forth in USERRA, or any other basis which is proscribed by law. This policy applies to all programs, classes, services and facilities, and includes, but is not limited to, applications, admissions, access to programs, and employment.
Complaints alleging violations of the Americans with Disabilities Act (ADA) and applicable Equal Opportunity and Discrimination laws, ordinances, and policies should be reported to an ADA Intake Interviewer to begin the formal complaint process. An Intake Interviewer is located at each college campus and district office. The complaint should be reported at the location at which it occurred. All complaints are investigated in as impartial and confidential a manner as possible.
Copies of the ADA & Equal Opportunity/Discrimination Complaint Procedure are available upon request from the Affirmative Action Office at the District Central Office. Disabled students who believe they are experiencing unlawful discrimination may also utilize Disabled Student Complaint Procedures should they believe any of them apply.
|
